Cancellation Policy
If your plans change and you are no longer able to stay on your booked dates, you have two options:
- Reschedule your booking to any alternative available dates, subject to availability; or
- Ask us to re-let your dates. If we are able to secure a replacement booking for the same dates, we will refund your payment once we have received payment from the replacement guest.
Refunds for re-let bookings will only be processed after payment has been received for the replacement booking.
If we are unable to re-let the dates, the original booking remains non-refundable.
We encourage you to let us know as soon as possible if your plans change, as this gives us the best opportunity to re-let your booking.
